How to Track a Registered Post Mail

You should visit the Australia Post website’s tracking page to track a Registered Post. You will find a field asking you to enter the tracking number and click “Track”. Tracking up to 10 mailers with tracking numbers separated by commas or spaces is possible. The system will fetch data within a few seconds and inform you about the status of your mailer.

It includes details such as the mailer’s last location and an estimated delivery date based on the available data. You can also review critical details like dispatch dates, facility arrival, and delivery attempts. However, their website doesn’t provide bulk tracking, you can only track a maximum of 10 items in one go. 

People need these tracking features and proof of delivery to communicate effectively with clients or prospects. They don’t want to encounter situations where the recipient denies mail receipt. Plus, sending critical mail or invoices requires these features. Australia Post provides this service for both domestic and international shipments. This guide was compiled by using publicly available information from Australia Post and our first-hand experience.

Believe it or not, sending letters and parcels through the mail is still popular. Individuals and businesses continue using the various services provided by Australia Post. There are many different options to send something in the mail, which depends on your preferences regarding mailing speed and other features.

Oftentimes, we need to send some crucial documents and are worried about their safety while mailing. People want to be assured that their mail is delivered to the right recipient. Therefore, more and more companies have started using Registered Post to avail the signature on delivery feature. Registered Post is a mailing service offered by Australia Post for national and international mailing.

Proof of mailing is also given to the sender, which can be retained and provided as evidence in case of any issues. An insurance of $100 is also included as compensation in the event of mail damage or loss. When a person receives your mail, you will be sent a proof of receipt as well with the recipient’s signature. Therefore, you can be relieved about mail security and deliverability.

All important documents, such as tax forms, client agreements, and more, can be sent through Registered Post. Australia Post also enables you to send parcels using Registered Post.

Before knowing how to track Registered Post, first, let us understand the steps to send mail using this option. You can either visit your nearest post office or drop your registered mail in a street posting box at your convenience. The payment for Registered Post can be made in three ways: labels, prepaid envelopes, and imprints. Please note that the charges paid for these labels only include the Registered Post fees and not the postage. If you want to pay the fee and postage together, you should always opt for either prepaid Registered Post envelopes or imprints.

The rates vary according to the size and weight of your mail items. If you purchase a roll of 50 Registered Post labels or prepaid envelopes in bulk, you are likely to receive some discounts from the postal services. You can choose to pay beforehand using these ways or hand over your mail items at the post office and make the payment right there. You need to fill out the lodgement receipt printed on the back of the prepaid envelopes. For labels, you can fill out the lodgement document separately. If you mail regularly or in bulk, it is recommended that you always prepay your postage.

If you wish to avail any optional extras, you can make the payment along with the fee and postage. Delivery confirmation, delivery to the addressed recipient, and extra cover can all be availed for an extra price.

Companies can simply choose to automate their print and mail activities to be able to send Registered Post envelopes efficiently. Print and mail automation solutions like PostGrid can provide various features and also help you track Registered Post Australia.

 Also Read: How to Ship Important Documents By Mail

What Do You Need to Track Australia Post Registered Mail? 

To get started, you must have a valid Australia Post tracking number at hand. Besides, it’s not possible to track packages only by using names, destination addresses, or phone numbers. 

Australia Post Tracking Number Format 

A standard Australia Post tracking number consists of 13 alphanumeric characters. It typically begins with two letters, then has nine digits, and ends with “AU”. For example, “EE 999 999 AU”. However, sometimes, you can also get a 10-digit tracking number instead. 

Where to Fetch Your Tracking Number? 

1. Over-the-Counter Logdgement: You will find the number printed on the physical receipt if you mailed via a post office. 
2. Prepaid Envelopes or Labels: These peel-off stickers will give you the number after you attach the label to your mailpieces. 

Online Purchases: The digital invoice, order confirmation, or shipping confirmation email can also have the tracking number.

Tracking Registered Post mail items is not very different from tracking other mail items. Visit the Australia Post website’s track page. Enter the tracking number and click on “Track.” You can enter up to 10 Australia Post tracking numbers that are separated by commas or spaces. The entire list of tracking statuses will shortly appear on your screen. The website does not provide bulk tracking, and you are restricted to manually entering numbers and tracking only a maximum of 10 items in one go. Hence, the tracking services of Australia Post are limited.

Fortunately, businesses can use PostGrid’s print and mail API to create, print, mail, and track registered posts. Through PostGrid, you can mail and track in bulk easily.

Dial the Australia Post contact number and enquire about your mail item to track offline. You can even ask for the tracking notifications on your email address. International parcels and letters can also be tracked in the same way. You can track Registered Post international and national mail effortlessly and quickly through PostGrid.

Australia Post provides you with three different options to monitor the last known location and status update of your mail or package.

1. No Login: You only need a 10-digit tracking number to track your deliveries without logging into their portal.
2. MyPost Account: Log in to your MyPost account to track all your deliveries in one place. Australia Post will automatically add the tracking details to your account with the necessary information.
3. AusPost App: Use the official mobile app to get real-time tracking notifications, estimated delivery dates, collection QR codes, proof of delivery pictures, and more.

Registered Mail Tracking With the Australia Post Website

Visit the official Australia Post website to track the status of your package, which can be dispatched, in transit, pending, experiencing a possible delay, delivered, or awaiting collection. Enter the appropriate tracking number/s in the text field and click “Track” to fetch the tracking information. The tool allows you to track up to 10 tracking numbers at the same time. Separate each number with commas or spaces to monitor multiple shipments.

Source: Auspost

Registered Mail Tracking With the Australia Post Mobile App

Australia Post also offers a mobile app for greater convenience and shipment management on the go. Download the app from the Play Store or the App Store and sign up for a MyPost account. It will enable you to track all your parcels in one easy location. Adding nicknames to each mailing item further helps in easier identification. The mobile app also gives you push notifications and lets you redirect mail.

Australia Post Tracking Statuses Explained

Using Australia Post’s tracking tool will give you visibility into your parcels. However, it is equally important to learn what each tracking status means to manage your delivery expectations. Besides, Registered Post needs a signature on delivery. So, there will be some statuses that are uncommon from standard mail. 

Common Stasues 

Uncommon Statuses 

What if My Registered Post is Delayed?

Mails and parcels sent via Registered Post usually take between 3 and 7 business days. The delivery time depends a lot on the delivery speed you select and the item’s destination. If your shipment is taking longer than expected, you can always submit an enquiry to Australia Post. Apart from this, check notifications and updates on your MyPost account or the AusPost mobile app. However, you should follow this checklist before submitting an inquiry to the postal service.

1. Double-check tracking information: Monitoring your shipments is essential to get the latest delivery updates.
2. Card or Notifications: Check your letterbox or under your door to find a notification card if the package was delivered to the Post Office. You might have also received an email or SMS notification for the same.
3. Someone Else Accepted the Mail: Someone from your home or work might have received or signed for the mail on your behalf.
4. Delivered to a Safe Place: Sometimes, delivery workers might leave the package in a safe place, such as under or behind an object, for protection.
5. Incorrect Address Details: It is also possible that the sender has entered your postal address incorrectly.

Submitting an Enquiry to Australia Post

Business Customers

These customers can log in to the Business Support Portal to lodge an enquiry and receive priority support. They can easily track items and manage inquiries 24/7.

Personal Customers

Individuals waiting for Registered Post mail items should first check the expected delivery frame for domestic and international shipments. They need a MyPost account and a valid tracking number to submit an enquiry about the shipment with Australia Post’s missing or lost item form.

How is Registered Post Different From Express Post?

Registered Post

Individuals and businesses prefer Registered Post for sending critical documents or items that need additional security and assurance of delivery. It offers features like tracking information, proof of mailing, and a signature on delivery. The delivery speed is slower than Express Post, with average shipments taking three to seven business days. AusPost also provides coverage of up to $100 for loss or damage during transit. However, you can buy additional coverage of up to $5,000.

Express Post

It is the fastest delivery service by AusPost, ideal for sending urgent packages. The delivery generally takes between one and three business days and comes with a coverage of up to $100. However, you don’t get Registered Post features like proof of mailing and signature on delivery, making it a less preferable option for sending critical documents or high-value items.

What to Do When Tracking Fails?

Australia Post handles millions of letters and packages every day. So, tracking isn’t always foolproof. There could be instances where the tracking information might fail or get delayed. Here’s what you need to know: 

Delay in Scan Updates

Registered Mail deliveries usually take between 3 and 5 business days. However, some mailpieces and parcels might take longer than expected. During peak volumes, your item might miss an interim scan. It doesn’t mean that your item is lost. In fact, it should automatically reappear when it reaches the final delivery centre. 

Invalid Address Details 

Australia Post will return the mail item to the sender if the delivery address is invalid, incomplete, or outdated. So, postal address issues could break compliance timeliness for time-sensitive legal or financial notices. 

Signature Issues and Uncollected Mail 

Using Registered Post means your intended recipient must be present at the delivery location. Otherwise, Australia Post will move the item back to the nearest post office. Then, it might return to the sender if the recipient doesn’t collect it for a specific period. The tracking information will display “Delivered” on the tool. However, the intended recipient will never actually receive the mail item.

Lost or Missing Items

Your Registered mail item might get stuck at a sorting facility and remain unscanned for days. It might lead to obsolete tracking information and make the item more prone to getting lost or stolen. Using legible address labeling with proper return addresses is essential to avoid such situations.

Compensation Problems

It is often hard to receive compensation from Australia Post. You have to go through a lot of documentation, eligibility criteria, and specific conditions if your mail items get lost or stolen.

Registered Post is used by individuals and companies for getting mailing and delivery proof. If you are wondering why it is so important to have such proof, read the reasons below:

• Communicating with passive clients or prospects
• Avoiding scenarios wherein recipient denies mail receipt
• Sending important documents or any mail mandated to be sent by law
• Sending mail before deadlines
• Sending invoices for payment completion

These are the top reasons or situations where using Registered Post becomes a must. Registered Post can be used by the following companies:

• Banks, credit unions, and other financial institutions
• Schools, universities, and tutoring classes
• Law firms and attorney offices
• eCommerce and retail businesses
• Hospitals, clinics, and other healthcare institutions.

Basically, every industry can benefit from Registered Posts in some way or the other.

 Also Read: Online Document Print Services